According to NHS England, it is estimated one in seven people in the UK have been diagnosed with some form of neurodiversity. Neurodiversity encompasses a range of cognitive variations, including but not limited to, autism, ADHD, and dyslexia.

While neurodiverse individuals gain different insights, bring their own unique strengths and fresh perspectives, they may also encounter specific challenges in managing their finances. As professionals working closely with clients across both planning and support roles, we believe that recognising these needs and adapting our approach is essential to delivering effective and inclusive support.

Recognising a Neurodiverse Client

Clients may not always disclose their neurodiversity, so being observant and adaptable is key to leading better outcomes. We pay attention to whether someone prefers written communication over verbal discussions, or shows signs of difficulty when making decisions. Some clients may focus intensely on certain financial details while overlooking others. Sensory sensitivities can also play a role, making in-person meetings in busy environments, including the office, sometimes uncomfortable. Communication styles can vary too, some clients may avoid eye contact or take longer to process and respond to questions. Many also prefer structured routines and find comfort in predictability.

None of these signs are definitive, but by engaging in open-ended conversations and remaining flexible in our communication style, we aim to create a more supportive experience that aligns with individual needs.

Clear and Accessible Communication

We strive to simplify financial discussions using straightforward language and by breaking down advice into smaller, digestible pieces. Providing information in multiple formats, such as written summaries or visual aids, helps reinforce understanding. Giving clients the time and space to absorb details and ask questions at their own pace supports both confidence and clarity. A structured meeting format with clear expectations can also foster a sense of stability and trust.

Practical Planning Tools

Visual tools such as cashflow modelling can be particularly effective for some clients. Automating payments, whether contributions or withdrawals can help with organisation. Breaking down complex decisions into smaller, more manageable steps can reduce overwhelm and support consistent progress.

Accommodating Sensory and Cognitive Needs

Flexibility is key. Offering options for virtual meetings, email communication, or quieter in-person settings helps create a more comfortable environment. Being mindful of potential sensory sensitivities, such as bright lighting or background noise can make a meaningful difference. Clear agendas and expectations for each meeting help reduce uncertainty and enhance focus.

Addressing Unique Financial Challenges

Many neurodiverse individuals may face specific financial hurdles, such as impulsive or emotional spending, or challenges with long-term planning. We work with clients to break down long-term goals into achievable steps and signpost useful external resources – for example, support pages from organisations like the National Autistic Society.

Creating an Inclusive and Ethical Financial Advisory Practice

Inclusivity and patience are at the core of our approach. We focus on ensuring clients fully understand their decisions through clear explanations and thoughtful questions. Rather than making assumptions, we ask clients about their communication preferences, which helps us build trust and create a more collaborative relationship.

And so…

Although we don’t claim to be experts in neurodiversity, a qualification in Understanding Autism (gained for personal reasons) and ongoing experience working with a broad range of clients have helped us reflect on how the financial services industry can continue to improve.

The diverse needs and strengths of neurodiverse individuals are often overlooked. By taking the time to recognise and accommodate these, stronger and more inclusive relationships can be built.

Clear communication, structured planning tools, and personalised strategies help empower neurodiverse clients to navigate their finances with greater clarity and confidence.

 

To discuss your own personal circumstances with a Financial Planner please contact us on 0330 320 9280, email  info@cravenstreeetwealth.com or complete our online enquiry form.

The content of this article is for information only and does not constitute formal financial advice. This material is for general information only and does not constitute investment, tax, legal or other forms of advice.

Craven Street Financial Planning Limited is authorised and regulated by the Financial Conduct Authority.